2013 Annual Report: Academy Success with Changing Private Payer Policies
At AAO-HNS, we believe that one of the greatest member benefits is the support and advocacy at the national and regional levels to aid members in resolving issues with private payers. This includes concerns with coverage policies that may be overly restrictive or are not in line with the otolaryngology community’s agreed upon standard of care. In 2013, the AAO-HNS successfully obtained positive revisions to coverage policies with national payers, including Aetna (see highlight of success story below), Coventry, WellPoint, and United HealthCare. AAO-HNS Achieves Revisions to Aetna Policy on Rhinoplasty and Septoplasty As a result of hearing from members who were receiving denials from Aetna based on their medical coverage policy on septoplasty and rhinoplasty, the AAO-HNS coordinated with the AmericanAcademy of Facial Plastic and Reconstructive Surgery (AAFPRS) to submit comments in March regarding their criteria. Shortly after submitting comments, the Aetna National Medical Director, James Cross, MD, accepted our request to hold a conference call with him and other Aetna leaders to discuss concerns. After a collegial conference call with physician and staff representatives from the Academy and AAFPRS in May, Aetna revised its Clinical Policy Bulletin on Septoplasty and Rhinoplasty. Among other changes, Aetna accepted Academy recommendations to change the minimum required time frame for medical therapy prior to performing a rhinoplasty and septoplasty from three months to four weeks. In addition to these specific revisions, many resources available to members to use in response to payer denials at the local and state level were updated in 2013. These include: CPT for ENT coding articles; Template payer appeal letters; Clinical Indicators; and Position Statements. The Academy continues to track these and other issues affecting members nationally and encourages members to email us at healthpolicy@entnet.org if experiencing issues. I-GO Summer Kickoff a Success To help strengthen the voice of the specialty, the Academy launched its In-district Grassroots Outreach (I-GO) program this summer. The goal is to engage members with their state and federal officials at home in their legislative districts. This helps Academy members to have their voices heard more frequently without the need to travel to Washington, DC, and, it provides legislators with a helpful resource at home. With the dedication, assistance, and leadership of AAO-HNS members during the Congressional August recess, the launch of the Academy’s I-GO program was a success. Several members hosted private practice visits for their Members of Congress, providing tours of their facilities, demonstrating the tools of the trade, and introducing them to the hard-working staff essential to running a successful practice. Members without private practices coordinated calendars with their elected officials and met locally in Congressional district offices or at fund-raising events. These local opportunities provided a more personal and relaxed setting for legislators and AAO-HNS members to interact and discuss the Academy’s legislative priorities and their influence on patient care. Interested in participating in an I-GO event? The AAO-HNS Government Affairs team stands ready to assist in scheduling and preparing you for your meeting. Simply email govtaffairs@entnet.org today!

At AAO-HNS, we believe that one of the greatest member benefits is the support and advocacy at the national and regional levels to aid members in resolving issues with private payers. This includes concerns with coverage policies that may be overly restrictive or are not in line with the otolaryngology community’s agreed upon standard of care. In 2013, the AAO-HNS successfully obtained positive revisions to coverage policies with national payers, including Aetna (see highlight of success story below), Coventry, WellPoint, and United HealthCare.
AAO-HNS Achieves Revisions to Aetna Policy on Rhinoplasty and Septoplasty
As a result of hearing from members who were receiving denials from Aetna based on their medical coverage policy on septoplasty and rhinoplasty, the AAO-HNS coordinated with the AmericanAcademy of Facial Plastic and Reconstructive Surgery (AAFPRS) to submit comments in March regarding their criteria. Shortly after submitting comments, the Aetna National Medical Director, James Cross, MD, accepted our request to hold a conference call with him and other Aetna leaders to discuss concerns. After a collegial conference call with physician and staff representatives from the Academy and AAFPRS in May, Aetna revised its Clinical Policy Bulletin on Septoplasty and Rhinoplasty. Among other changes, Aetna accepted Academy recommendations to change the minimum required time frame for medical therapy prior to performing a rhinoplasty and septoplasty from three months to four weeks.
In addition to these specific revisions, many resources available to members to use in response to payer denials at the local and state level were updated in 2013. These include:
- CPT for ENT coding articles;
- Template payer appeal letters;
- Clinical Indicators; and
- Position Statements.
The Academy continues to track these and other issues affecting members nationally and encourages members to email us at healthpolicy@entnet.org if experiencing issues.
I-GO Summer Kickoff a Success
To help strengthen the voice of the specialty, the Academy launched its In-district Grassroots Outreach (I-GO) program this summer. The goal is to engage members with their state and federal officials at home in their legislative districts. This helps Academy members to have their voices heard more frequently without the need to travel to Washington, DC, and, it provides legislators with a helpful resource at home.
With the dedication, assistance, and leadership of AAO-HNS members during the Congressional August recess, the launch of the Academy’s I-GO program was a success. Several members hosted private practice visits for their Members of Congress, providing tours of their facilities, demonstrating the tools of the trade, and introducing them to the hard-working staff essential to running a successful practice. Members without private practices coordinated calendars with their elected officials and met locally in Congressional district offices or at fund-raising events. These local opportunities provided a more personal and relaxed setting for legislators and AAO-HNS members to interact and discuss the Academy’s legislative priorities and their influence on patient care.
Interested in participating in an I-GO event? The AAO-HNS Government Affairs team stands ready to assist in scheduling and preparing you for your meeting. Simply email govtaffairs@entnet.org today!