Diagnostic Errors: What, Me Worry?
The Doctors Company Academy Advantage Partner Despite dramatic advances in the quality and availability of diagnostic tests, diagnostic errors remain a leading cause of preventable morbidity and mortality. There is growing recognition that physician factors like fatigue and resource or time constraints contribute to these poor, but avoidable outcomes. A study of consecutive malpractice claims from 2000 to 2007 at The Doctors Company, the nation’s largest insurer of physician and surgeon medical liability, revealed that more than 50 percent of claims were related to diagnosis. Of that amount, more than 75 percent were due to failure to diagnose. Overall, diagnostic errors account for nearly half of all malpractice claims in nonsurgical specialties. One of the most frequently cited process errors is management of test results. Most breakdowns in the diagnostic process occur because of failure to order an appropriate diagnostic test, create a proper follow-up plan, and obtain an adequate history or perform an adequate physical examination. Breakdowns also include incorrect interpretation of diagnostic tests. Review the following tips to refresh your diagnostic process: Practice by standards: Organize yourself with routines and checklists. Document all encounters. Develop and document a plan of care for each patient. Ensure an adequate history and physical are completed and recorded. Maintain a medication list for each patient and update the list at each visit. Involve the patient and family when appropriate. Give clear, written follow-up instructions. Include the patient and family in the “redundancy process.” Tell them, “We will call you with your lab results. If you don’t hear from me or my office staff within 10 business days about your lab report, call the office at [number].” Communicate! The more open and transparent the communication, the better. Develop a plan or process to overcome communication or language barriers, hearing impairment, and health illiteracy. Determine who is coordinating the care. If you are the primary care physician, make sure all tests and consultations are tracked back to you. If you are the consultant, know who ordered the consultation, who should receive the report, and who will provide treatment. If you are the hospitalist, know when and how to transition the care back to the admitting physician. Communicate effectively, using the teach back or Ask Me 3™ method. Content contributed by The Doctors Company. For more information on diagnostic errors, visit the Knowledge Center at www.thedoctors.com.
The Doctors Company Academy Advantage Partner
Despite dramatic advances in the quality and availability of diagnostic tests, diagnostic errors remain a leading cause of preventable morbidity and mortality. There is growing recognition that physician factors like fatigue and resource or time constraints contribute to these poor, but avoidable outcomes.
A study of consecutive malpractice claims from 2000 to 2007 at The Doctors Company, the nation’s largest insurer of physician and surgeon medical liability, revealed that more than 50 percent of claims were related to diagnosis. Of that amount, more than 75 percent were due to failure to diagnose.
Overall, diagnostic errors account for nearly half of all malpractice claims in nonsurgical specialties. One of the most frequently cited process errors is management of test results. Most breakdowns in the diagnostic process occur because of failure to order an appropriate diagnostic test, create a proper follow-up plan, and obtain an adequate history or perform an adequate physical examination. Breakdowns also include incorrect interpretation of diagnostic tests.
Review the following tips to refresh your diagnostic process:
- Practice by standards: Organize yourself with routines and checklists.
- Document all encounters.
- Develop and document a plan of care for each patient.
- Ensure an adequate history and physical are completed and recorded.
- Maintain a medication list for each patient and update the list at each visit.
- Involve the patient and family when appropriate.
- Give clear, written follow-up instructions.
- Include the patient and family in the “redundancy process.” Tell them, “We will call you with your lab results. If you don’t hear from me or my office staff within 10 business days about your lab report, call the office at [number].”
- Communicate! The more open and transparent the communication, the better.
- Develop a plan or process to overcome communication or language barriers, hearing impairment, and health illiteracy.
- Determine who is coordinating the care.
- If you are the primary care physician, make sure all tests and consultations are tracked back to you.
- If you are the consultant, know who ordered the consultation, who should receive the report, and who will provide treatment.
- If you are the hospitalist, know when and how to transition the care back to the admitting physician.
- Communicate effectively, using the teach back or Ask Me 3™ method.
Content contributed by The Doctors Company. For more information on diagnostic errors, visit the Knowledge Center at www.thedoctors.com.