Change and Transition
David R. Nielsen, MD, AAO-HNS/F EVP/CEO This summer I enjoyed celebrating several graduations. Whether it was for a member of my own family, friends, or graduating residents joining us as otolaryngology colleagues, some of the feelings expressed on each occasion were the same. There is always a great sense of accomplishment, joy in the realization of goals, and even some relief that the “race” has been completed. While celebrations are clearly in order and important to mark, there is another theme that pervades each graduation. It is universally felt that graduation is a time of starting a new phase in life, a realization that after a short rest, new effort in the next step in our education or employment awaits us. In fact, our lives are marked by new beginnings on a regular basis: assessments of progress are made, accomplishment of goals is celebrated, and measures of success are reported. This can be as prosaic as filing an annual tax return, or as meaningful as starting a new job, buying a new home, approaching a marriage, a birth, or a loved-one’s death. We reflect on change at each new calendar year and how we can “transition” to better our lives. In his book, Managing Transitions, William Bridges describes the difference between change and transition. Change is the shift that takes place in the external situation, while transition is our reaction to that change, or the reorientation that must take place if we are to adapt successfully to that change. Transitions often occur in three stages: endings, neutral zone, and beginnings. Transitioning to change, especially if that change is unexpected or unwelcome, can remind us of the stages of grief. Bridges writes that we go through phases of transitioning, beginning with denial. We reflect on the way things used to be, our comfort with the familiar, and we refuse to hear new information that we find unpleasant. This is followed by resistance, characterized by anger, stubbornness, complaining, and doubting one’s ability. These two characteristics—denial and resistance—are a part of the first stage, accepting the ending of what was. The second stage, or neutral zone, is characterized at first by uncertainty, questioning, disorientation, and sometimes even disorganization. As time progresses, this uncertainty and questioning leads to exploration, seeing possibilities, creating alternatives, potential solutions and adjustments, and learning new skills. The actions or implementation of these new ideas leads to the third stage, that of beginnings. This is a time of commitment, focus, cooperation, and vision. Those who recognize change too late, or refuse to transition, suffer the most. Those who learn early in the neutral zone to consider options, see alternatives, and learn new skills fare better in the changed environment and can even exploit the change to advance their goals. Renowned business management consultant Geoffrey Moore reinforces these ideas using a different model handed down from decades of experience with the acceptance of new technology: The Technology Adoption Life Cycle. Social science from the 1950s and 1960s formed the foundation of these labels that we all recognize. In his book, Escape Velocity, Moore shows a bell-shaped curve with the labels “innovators and early adopters” on the left tail of the curve and “laggards” on the right tail. Sound familiar? Moore’s work focuses on what he calls the “chasm” or gap that occurs between the early adopters and the much larger group, the early majority. Closing that gap, shortening the time it takes to get new ideas from the innovators to be accepted and used by the pragmatists, is the focus of his work on marketing new technology. Can you see the connection between Moore’s work on “marketing” change and Bridges’ work on transitioning to change? Both teach us much about the importance of understanding how to approach and adapt to our constantly changing world. As we observe every day, clinical medicine, related technology, and how we pay for and manage care are changing faster than at any other time in history. We must increase our skills in understanding this change, driving that change that is necessary, and adapting successfully to the unavoidable change that characterizes much of our world. Next month, many annual vacation times may be finished. Medical practices tend to be busier through the fall and winter months. Before this occurs, assess the change you observe in your world. Come to the AAO-HNSF 2012 Annual Meeting & OTO EXPO in Washington, DC. Contribute your voice, your time, and your skills to ensuring that otolaryngologists lead positive change clinically, organizationally, and fiscally, and create a more satisfying experience for our members, better healthcare for our patients, and a more optimistic future for our children.
David R. Nielsen, MD, AAO-HNS/F EVP/CEO
This summer I enjoyed celebrating several graduations. Whether it was for a member of my own family, friends, or graduating residents joining us as otolaryngology colleagues, some of the feelings expressed on each occasion were the same. There is always a great sense of accomplishment, joy in the realization of goals, and even some relief that the “race” has been completed. While celebrations are clearly in order and important to mark, there is another theme that pervades each graduation. It is universally felt that graduation is a time of starting a new phase in life, a realization that after a short rest, new effort in the next step in our education or employment awaits us.
In fact, our lives are marked by new beginnings on a regular basis: assessments of progress are made, accomplishment of goals is celebrated, and measures of success are reported. This can be as prosaic as filing an annual tax return, or as meaningful as starting a new job, buying a new home, approaching a marriage, a birth, or a loved-one’s death. We reflect on change at each new calendar year and how we can “transition” to better our lives.
In his book, Managing Transitions, William Bridges describes the difference between change and transition. Change is the shift that takes place in the external situation, while transition is our reaction to that change, or the reorientation that must take place if we are to adapt successfully to that change. Transitions often occur in three stages: endings, neutral zone, and beginnings. Transitioning to change, especially if that change is unexpected or unwelcome, can remind us of the stages of grief.
Bridges writes that we go through phases of transitioning, beginning with denial. We reflect on the way things used to be, our comfort with the familiar, and we refuse to hear new information that we find unpleasant. This is followed by resistance, characterized by anger, stubbornness, complaining, and doubting one’s ability. These two characteristics—denial and resistance—are a part of the first stage, accepting the ending of what was.
The second stage, or neutral zone, is characterized at first by uncertainty, questioning, disorientation, and sometimes even disorganization. As time progresses, this uncertainty and questioning leads to exploration, seeing possibilities, creating alternatives, potential solutions and adjustments, and learning new skills. The actions or implementation of these new ideas leads to the third stage, that of beginnings. This is a time of commitment, focus, cooperation, and vision. Those who recognize change too late, or refuse to transition, suffer the most. Those who learn early in the neutral zone to consider options, see alternatives, and learn new skills fare better in the changed environment and can even exploit the change to advance their goals.
Renowned business management consultant Geoffrey Moore reinforces these ideas using a different model handed down from decades of experience with the acceptance of new technology: The Technology Adoption Life Cycle. Social science from the 1950s and 1960s formed the foundation of these labels that we all recognize.
In his book, Escape Velocity, Moore shows a bell-shaped curve with the labels “innovators and early adopters” on the left tail of the curve and “laggards” on the right tail. Sound familiar? Moore’s work focuses on what he calls the “chasm” or gap that occurs between the early adopters and the much larger group, the early majority. Closing that gap, shortening the time it takes to get new ideas from the innovators to be accepted and used by the pragmatists, is the focus of his work on marketing new technology. Can you see the connection between Moore’s work on “marketing” change and Bridges’ work on transitioning to change? Both teach us much about the importance of understanding how to approach and adapt to our constantly changing world.
As we observe every day, clinical medicine, related technology, and how we pay for and manage care are changing faster than at any other time in history. We must increase our skills in understanding this change, driving that change that is necessary, and adapting successfully to the unavoidable change that characterizes much of our world.
Next month, many annual vacation times may be finished. Medical practices tend to be busier through the fall and winter months. Before this occurs, assess the change you observe in your world. Come to the AAO-HNSF 2012 Annual Meeting & OTO EXPO in Washington, DC. Contribute your voice, your time, and your skills to ensuring that otolaryngologists lead positive change clinically, organizationally, and fiscally, and create a more satisfying experience for our members, better healthcare for our patients, and a more optimistic future for our children.