Web Reporting Portal
Rahul K. Shah, MD, George Washington University School of Medicine, Children’s National Medical Center, Washington, DC We all experience near misses, adverse events, and unfortunately medical errors; we see this with patients in the hospital and sometimes our own patients are affected. Our tendency is to internalize these issues. This is partly because there is not a safe nonjudgmental venue for us to discuss the case that is both cathartic and potentially actionable.1 The Aviation Safety Reporting System2 is perhaps the world’s most robust and well-known incident reporting system. The platform has lead to significant improvements in the aviation industry to the extent that it is safer to fly than receive medical care. How can it be safer for me to fly half-way across the world for fifteen hours than it is to enter my local hospital and have an hour surgery?3 It is the system. As Academy members, Gerald B. Healy, MD, and David W. Roberson, MD, described in what is one of my favorite articles—it is the system that we practice in that helps put the care we deliver and our zones of risk in perspective. To improve the system, we must know our vulnerabilities—not only as physicians and surgeons, but specifically in our realms of practice. To this end, studies looking at marco-level trends for errors in otolaryngology become paramount.5 However, the data from such studies are often times antiquated and not really actionable by the time the research methodology and peer review publication is complete. Rather, like the airline industry, real time data is actionable. After a series of high-profile incidents with a beautiful new jetliner, the fleet was grounded due to a faulty battery connection that was resulting in overheating and smoke in the cabin.6 I cannot recall in the past decade when surgeries were stopped because of adverse incident reporting. The reason is that one-off events do not permit the ability for us to cluster these events into meaningful trends. For example, if I have a near-miss with a patient, I may assume that it was due to my fault rather than the system. However, if we had a macro-level data set that would show me that in case “x” there were thirteen near misses, then I immediately consider the possibility of a latent systems defect rather than this near miss being an isolated event. Once we realize the value of aggregate data in affecting change, then we must be able to provide such a secure, confidential, easy to use reporting tool. The New Portal The Academy’s Patient Safety and Quality Improvement (PSQI) Committee is thrilled to finally be unveiling such a platform. The Patient Safety Event Web Portal (http://www.entnet.org/patientsafety) was developed with broad engagement from various stakeholders. We are excited that this secure, confidential, web-based reporting tool allows Academy members to report on near misses, adverse events, and medical errors in real-time. There are safeguards to ensure the confidentiality of reporting. Once users sign-in to the Academy’s website they are able to access the platform. However, despite signing in, no identifiable data about the user is submitted with the report. Nor is the computer’s IP address from the submitting computer captured with the report. We have gone to extraordinary lengths to preserve the confidentiality of the reporter. Further, each report is immediately reviewed by a non-clinician at the Academy and if there is identifiable information (hospital name, location, practice name, etc.) the report is immediately discarded. The PSQI Committee will then aggregate the reports and look for trends. We hope that this voluntary and confidential platform will result in our membership being able to report their patient safety events in a secure manner. The data which will come from this safety event portal will provide macro-level trends and hopefully result in interventions to improve the quality of the care we deliver and enhance the safety of the otolaryngology patient. We encourage members to write us with any topic of interest and we will try to research and discuss the issue. Members’ names are published only after they have been contacted directly by Academy staff and have given consent to the use of their names. Please email the Academy at qualityimprovement@entnet.org to engage us in a patient safety and quality discussion that is pertinent to your practice. References Lander LI, Connor JA, Shah RK, Kentala E, Healy GB, Roberson DW. Otolaryngologists’ responses to errors and adverse events. Laryngoscope. 2006 Jul;116(7):1114-20. http://asrs.arc.nasa.gov/overview/summary.html, accessed, March 5, 2013 Amalberti R, Auroy Y, Berwick D, Barach P. Five system barriers to achieving ultrasafe health care. Ann Intern Med. 2005 May 3;142(9):756-64. Roberson DW, Kentala E, Healy GB. Quality and safety in a complex world: why systems science matters to otolaryngologists. Laryngoscope. 2004 Oct;114(10):1810-4. Shah RK, Kentala E, Healy GB, Roberson DW. Classification and consequences of errors in otolaryngology. Laryngoscope. 2004 Aug;114(8):1322-35. http://www.nytimes.com/2013/02/27/business/regulators-await-boeing-battery-results.html, accessed March 5, 2013
George Washington University School of Medicine,
Children’s National Medical Center, Washington, DC
We all experience near misses, adverse events, and unfortunately medical errors; we see this with patients in the hospital and sometimes our own patients are affected. Our tendency is to internalize these issues. This is partly because there is not a safe nonjudgmental venue for us to discuss the case that is both cathartic and potentially actionable.1
The Aviation Safety Reporting System2 is perhaps the world’s most robust and well-known incident reporting system. The platform has lead to significant improvements in the aviation industry to the extent that it is safer to fly than receive medical care. How can it be safer for me to fly half-way across the world for fifteen hours than it is to enter my local hospital and have an hour surgery?3 It is the system. As Academy members, Gerald B. Healy, MD, and David W. Roberson, MD, described in what is one of my favorite articles—it is the system that we practice in that helps put the care we deliver and our zones of risk in perspective.
To improve the system, we must know our vulnerabilities—not only as physicians and surgeons, but specifically in our realms of practice. To this end, studies looking at marco-level trends for errors in otolaryngology become paramount.5 However, the data from such studies are often times antiquated and not really actionable by the time the research methodology and peer review publication is complete. Rather, like the airline industry, real time data is actionable. After a series of high-profile incidents with a beautiful new jetliner, the fleet was grounded due to a faulty battery connection that was resulting in overheating and smoke in the cabin.6
I cannot recall in the past decade when surgeries were stopped because of adverse incident reporting. The reason is that one-off events do not permit the ability for us to cluster these events into meaningful trends. For example, if I have a near-miss with a patient, I may assume that it was due to my fault rather than the system. However, if we had a macro-level data set that would show me that in case “x” there were thirteen near misses, then I immediately consider the possibility of a latent systems defect rather than this near miss being an isolated event.
Once we realize the value of aggregate data in affecting change, then we must be able to provide such a secure, confidential, easy to use reporting tool.
The New Portal
The Academy’s Patient Safety and Quality Improvement (PSQI) Committee is thrilled to finally be unveiling such a platform. The Patient Safety Event Web Portal (http://www.entnet.org/patientsafety) was developed with broad engagement from various stakeholders. We are excited that this secure, confidential, web-based reporting tool allows Academy members to report on near misses, adverse events, and medical errors in real-time. There are safeguards to ensure the confidentiality of reporting. Once users sign-in to the Academy’s website they are able to access the platform. However, despite signing in, no identifiable data about the user is submitted with the report. Nor is the computer’s IP address from the submitting computer captured with the report. We have gone to extraordinary lengths to preserve the confidentiality of the reporter. Further, each report is immediately reviewed by a non-clinician at the Academy and if there is identifiable information (hospital name, location, practice name, etc.) the report is immediately discarded.
The PSQI Committee will then aggregate the reports and look for trends. We hope that this voluntary and confidential platform will result in our membership being able to report their patient safety events in a secure manner. The data which will come from this safety event portal will provide macro-level trends and hopefully result in interventions to improve the quality of the care we deliver and enhance the safety of the otolaryngology patient.
We encourage members to write us with any topic of interest and we will try to research and discuss the issue. Members’ names are published only after they have been contacted directly by Academy staff and have given consent to the use of their names. Please email the Academy at qualityimprovement@entnet.org to engage us in a patient safety and quality discussion that is pertinent to your practice.
References
- Lander LI, Connor JA, Shah RK, Kentala E, Healy GB, Roberson DW. Otolaryngologists’ responses to errors and adverse events. Laryngoscope. 2006 Jul;116(7):1114-20.
- http://asrs.arc.nasa.gov/overview/summary.html, accessed, March 5, 2013
- Amalberti R, Auroy Y, Berwick D, Barach P. Five system barriers to achieving ultrasafe health care. Ann Intern Med. 2005 May 3;142(9):756-64.
- Roberson DW, Kentala E, Healy GB. Quality and safety in a complex world: why systems science matters to otolaryngologists. Laryngoscope. 2004 Oct;114(10):1810-4.
- Shah RK, Kentala E, Healy GB, Roberson DW. Classification and consequences of errors in otolaryngology. Laryngoscope. 2004 Aug;114(8):1322-35.
- http://www.nytimes.com/2013/02/27/business/regulators-await-boeing-battery-results.html, accessed March 5, 2013