Leveraging Social Media
A presentation from the May 6 BOG Media and Public Relations Workshop during the AAO-HNS BOG Spring Meeting & OTO Summit Spencer C. Payne, MD, for the Media and Public Relations Committee In a world where 80 percent of adults look for health information online and 44 percent of web users look for information about doctors or other health professionals, social media is a necessity for marketing your practice. In addition to marketing benefits, social media provides opportunities to engage in productive conversations with other physicians and to stay abreast of current events and opinions in otolaryngology. This brief guide to popular platforms and how to leverage them can help you to get started. Facebook, the most popular social networking site, is a fairly easy place to start. Organizations use “Fan Pages,” which are easy to set up and allow for multiple forms of communication between each organization and its audience, making them ideal for medical practices and hospitals. In addition to sharing short posts of a few sentences, you can upload photos, share longer posts using the Notes application, or share your location using the “check in” feature. Other Facebook users can express approval for your posts using the Like button or comment. Organizations typically post to their pages at least once a week, and sometimes daily. Twitter is one of the 10 most visited websites worldwide and the second-most popular social networking site in the United States. Individual posts, called Tweets, are limited to 140 characters. Users are defined by the @ symbol, and @username can be used to write about or direct responses to another user. Twitter’s best-known and most innovative feature is the hashtag, which uses the number symbol (#) to index Tweets by topic in real time. Hashtags that accelerate usage rapidly are highlighted as “trending topics” on the website’s right-hand sidebar. It’s common for users to Tweet several times a day, although Tweet quality is more important than quantity. LinkedIn is a professionally oriented social networking site where a user’s CV and employment history make up the bulk of his or her profile. Users can write recommendations for each other, virtually introduce their contacts to one another, and join interest groups to discuss professional matters. LinkedIn can be an especially useful tool if your practice is hiring. YouTube is one of several online video repositories. Individuals and organizations can use YouTube to post, store, and share videos. For each video uploaded, YouTube creates a unique URL so the video can be shared via email or other social media channels. It also automatically generates HTML code that can be used to embed your video in a blog post or on a webpage. Blogging Platforms: In the past 15 years, blogs have evolved from “web logs” that users treated as online diaries to platforms to share news with commentary, brief essays, and opinion pieces. Blogs can be run individually or by groups, and are usually updated anywhere between once a month and several times daily, depending on the blog’s focus. Posts are usually 250-1,000 words. Readers can subscribe through an RSS (Really Simple Syndication) reader or by email. Multiple blogging platforms exist, including Blogger, which is owned by Google and integrates easily with other Google products, like Gmail; WordPress, which offers improved search engine optimization and widgets; and Tumblr, which includes Twitter-like sharing features and for posting of audio files, videos, and photos in addition to text. Leveraging the Media Share Interesting and Helpful Content: The Internet is rife with health information, and not all of it is correct or easily understood by patients. Whether you’re writing your own information on a blog or sharing other people’s articles on Twitter, Facebook, or LinkedIn, you can provide solid, understandable health information for your patients—and for the people who may soon become your patients. You can also share relevant news and commentary, as long as it’s related to your practice. Engage with Other Users: In addition to promoting your practice, social media can be a great way to stay on top of current events in the field and build relationships with other otolaryngologist–head and neck surgeons. Make sure you take the time to subscribe to relevant blogs, “like” other practices on Facebook, “follow” the users you find interesting on Twitter, and/or exchange Tweets, Facebook posts, or blog comments. Take Advantage of Cross-Posting Capabilities: Maintaining accounts on multiple social media platforms gets easier once you realize that nearly every platform provides the option—often buried somewhere in your settings page—to automatically share your posts on other platforms. You can link your Facebook to your Twitter account and set them both up to automatically update every time you publish a new blog post, for instance, by entering the relevant information in your settings page. You can also use a third-party application like TweetDeck or HootSuite to update multiple platforms at once through a central location and even schedule future updates. Most of these are free, but provide the option to pay for additional features. Protect Yourself against Legal Action: There are simple steps you can take to mitigate the risks associated with social media. Include a simple disclaimer emphasizing that you are providing general information, not medical advice, on your social media profile(s) and on any informative blog posts you may write. If users ask you a medical question, don’t answer it—instead, encourage them to make an appointment with you or direct them to our online database at www.entnet.org/findanent.cfm. To avoid HIPAA violations, think carefully—or better yet, get permission from the patient—before you write up a case study for your blog, and share only information about the patient that is relevant. It may be habit to include a patient’s age or sex when discussing a case, but those facts can constitute identifying details, especially to friends, relatives, and acquaintances who may already have some information about the patient. Social media requires regular attention to be effective, but the value it brings to your practice is well worth the effort. Source Pew Internet and American Life Project: http://www.pewinternet.org/Reports/2011/HealthTopics/Part-4.aspx
A presentation from the May 6 BOG Media and Public Relations Workshop during the AAO-HNS BOG Spring Meeting & OTO Summit
Spencer C. Payne, MD, for the Media and Public Relations Committee
In a world where 80 percent of adults look for health information online and 44 percent of web users look for information about doctors or other health professionals, social media is a necessity for marketing your practice. In addition to marketing benefits, social media provides opportunities to engage in productive conversations with other physicians and to stay abreast of current events and opinions in otolaryngology. This brief guide to popular platforms and how to leverage them can help you to get started.
Facebook, the most popular social networking site, is a fairly easy place to start. Organizations use “Fan Pages,” which are easy to set up and allow for multiple forms of communication between each organization and its audience, making them ideal for medical practices and hospitals. In addition to sharing short posts of a few sentences, you can upload photos, share longer posts using the Notes application, or share your location using the “check in” feature. Other Facebook users can express approval for your posts using the Like button or comment. Organizations typically post to their pages at least once a week, and sometimes daily.
Twitter is one of the 10 most visited websites worldwide and the second-most popular social networking site in the United States. Individual posts, called Tweets, are limited to 140 characters. Users are defined by the @ symbol, and @username can be used to write about or direct responses to another user. Twitter’s best-known and most innovative feature is the hashtag, which uses the number symbol (#) to index Tweets by topic in real time. Hashtags that accelerate usage rapidly are highlighted as “trending topics” on the website’s right-hand sidebar. It’s common for users to Tweet several times a day, although Tweet quality is more important than quantity.
LinkedIn is a professionally oriented social networking site where a user’s CV and employment history make up the bulk of his or her profile. Users can write recommendations for each other, virtually introduce their contacts to one another, and join interest groups to discuss professional matters. LinkedIn can be an especially useful tool if your practice is hiring.
YouTube is one of several online video repositories. Individuals and organizations can use YouTube to post, store, and share videos. For each video uploaded, YouTube creates a unique URL so the video can be shared via email or other social media channels. It also automatically generates HTML code that can be used to embed your video in a blog post or on a webpage.
Blogging Platforms: In the past 15 years, blogs have evolved from “web logs” that users treated as online diaries to platforms to share news with commentary, brief essays, and opinion pieces. Blogs can be run individually or by groups, and are usually updated anywhere between once a month and several times daily, depending on the blog’s focus. Posts are usually 250-1,000 words. Readers can subscribe through an RSS (Really Simple Syndication) reader or by email. Multiple blogging platforms exist, including Blogger, which is owned by Google and integrates easily with other Google products, like Gmail; WordPress, which offers improved search engine optimization and widgets; and Tumblr, which includes Twitter-like sharing features and for posting of audio files, videos, and photos in addition to text.
Leveraging the Media
Share Interesting and Helpful Content: The Internet is rife with health information, and not all of it is correct or easily understood by patients. Whether you’re writing your own information on a blog or sharing other people’s articles on Twitter, Facebook, or LinkedIn, you can provide solid, understandable health information for your patients—and for the people who may soon become your patients. You can also share relevant news and commentary, as long as it’s related to your practice.
Engage with Other Users: In addition to promoting your practice, social media can be a great way to stay on top of current events in the field and build relationships with other otolaryngologist–head and neck surgeons. Make sure you take the time to subscribe to relevant blogs, “like” other practices on Facebook, “follow” the users you find interesting on Twitter, and/or exchange Tweets, Facebook posts, or blog comments.
Take Advantage of Cross-Posting Capabilities: Maintaining accounts on multiple social media platforms gets easier once you realize that nearly every platform provides the option—often buried somewhere in your settings page—to automatically share your posts on other platforms. You can link your Facebook to your Twitter account and set them both up to automatically update every time you publish a new blog post, for instance, by entering the relevant information in your settings page. You can also use a third-party application like TweetDeck or HootSuite to update multiple platforms at once through a central location and even schedule future updates. Most of these are free, but provide the option to pay for additional features.
Protect Yourself against Legal Action: There are simple steps you can take to mitigate the risks associated with social media. Include a simple disclaimer emphasizing that you are providing general information, not medical advice, on your social media profile(s) and on any informative blog posts you may write. If users ask you a medical question, don’t answer it—instead, encourage them to make an appointment with you or direct them to our online database at www.entnet.org/findanent.cfm. To avoid HIPAA violations, think carefully—or better yet, get permission from the patient—before you write up a case study for your blog, and share only information about the patient that is relevant. It may be habit to include a patient’s age or sex when discussing a case, but those facts can constitute identifying details, especially to friends, relatives, and acquaintances who may already have some information about the patient.
Social media requires regular attention to be effective, but the value it brings to your practice is well worth the effort.
Source
Pew Internet and American Life Project: http://www.pewinternet.org/Reports/2011/HealthTopics/Part-4.aspx